#STEAM GAME RETURN POLICY HOW TO#

Steam will also ask why you’re requesting a refund, and there’s no shame in choosing ‘It’s not fun’. If you select something else, Steam will attempt to solve the problem before offering a refund.įrom the refund request page, Steam will give you the option to refund the cost into your Steam Wallet or through your original purchase method (PayPal, credit card etc.). If you select, ‘It’s not what I expected’, the refund option will be on the next page. Once you’ve selected the game, Steam will have a few options you can pick from to let them know what the issue is.ĭepending on what you choose, you’ll need to work through the prompts to get to the ‘I’d like to request a refund’ option. If the game you want a refund for isn’t in this list, click on either ‘Games, Software, etc.’ or ‘Purchases’ to locate the game and select it. Once you’ve logged in through the browser, or you’re on the client support page, you’ll get a list of the last four games you’ve played. If you’re not using the client, you can go directly to the support page page here.

If you’re using the Steam client, you can go to the Help button at the top of the window and select ‘Steam Support’, which will take you to the support page.

#STEAM GAME RETURN POLICY HOW TO#

It can be a little confusing, so here’s how to do it. Under Australian Consumer Law, consumers can also get a refund after this time if the game doesn’t work as advertised.īut to request a refund, you’ll need to go through Steam Support. To be able to get a refund for a game on Steam, you must make a request within two weeks of purchase and with less than two hours of playtime. What are the requirements for a Steam refund?

Steam game return policy